At AngelaFlow, customer satisfaction is at the heart of everything we do. We understand that occasionally a product may not meet your expectations or arrive in less-than-perfect condition. This Return & Refund Policy outlines the process, eligibility, and terms for returning items and requesting refunds through our online store at https://angelaflow.site/.

Return Eligibility
To be eligible for a return, the item must be in its original, unused condition and returned within 14 days of delivery. Items must be returned in their original packaging with all included accessories and documentation. Custom or special-order items may not be eligible for return unless they arrive damaged or defective.

Return Process
To initiate a return, please contact our support team at support@angelaflow.site with your order number, details of the item you wish to return, and the reason for the return. Once your request is reviewed and approved, we will provide instructions and the return address. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error on our part.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Be sure to include clear photos of the issue along with your order number when contacting us. We will promptly arrange for a replacement or issue a full refund, depending on product availability and your preference.

Non-Returnable Items
Certain products may be marked as final sale or non-returnable due to customization, special order status, or sanitary reasons. Please review the product description carefully before making your purchase.

Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable unless the return is due to our error.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, please first check with your bank or credit card provider, as processing times may vary. If you still need assistance, contact our support team for further help.

Cancellations
Orders can only be canceled before they are shipped. If your order has already been processed and shipped, you will need to follow our return process once the item is delivered.

Contact Us
If you have any questions about your return, refund, or cancellation, we are here to help. Please reach out using the contact details below:

Address: 949 Elder Ave, Bronx, NY 10473, USA
Phone: +1 838 381 0611
Email: support@angelaflow.site

Thank you for shopping with AngelaFlow. We appreciate your trust and will always work to ensure your satisfaction with every purchase.